Tonight I had dinner at a newly opened Joe’s Crab Shack. Overall, it was an enjoyable meal, and it got me thinking about eating out in general. So, I decided to make a list of what is important to me in patronizing an establishment, in no particular order.
Things that are of interest
Quality of food. If I wanted sloppy, tasteless food, I would just go to McDonald’s.
Cost of food in relation to aforementioned quality of food. I have no problem paying for a high quality meal- within reason. $80 hot dog, I’m looking at you.
Cleanliness of restaurant. Self-explanatory.
Attentiveness of staff. I understand bad days, short staffing, ect. But all things considered, if I consistently get lousy service, I won’t be back. I don’t care how good the food is.
Comfortable seating. Meaning, I don’t want to share my meal with the next table. Thankfully, most places around Buffalo offer enough space, except for one notable restaurant, which isn’t all that good to begin with. I don’t know if it’s part of the whole “experience” or what, but it’s annoying to be crammed next to the loud foreigners* on a day trip from Canada.
Ambiance. If I’m at a bar, I expect it to be noisy. If I’m in a restaurant, I expect the noise level to be low enough to where I can hold a conversation without having to ask people to repeat themselves multiple times.
Things I don’t care about
The “experience”. I eat out to have a meal I wouldn’t make at home, and to relax. I don’t have the attention span of a 5-year old with ADHD, and I don’t need to be entertained while I eat. If I wanted entertainment, I would go to dinner theater. Is there even dinner theater in Buffalo? Google says yes! (side note, The Miracle Worker seems like an odd choice for a dinner show, it’s pretty dark isn’t it?)
The buddy server. This relationship is pretty clear cut. I’m here to eat. You’re here to bring food and drinks. The moment they plop down at the table and make small talk like they’re joining for dinner, I get weirded out. I feel like they’re invading my personal space and it make them look desperate and fake. There is nothing wrong with simple professionalism. The best servers I’ve had managed to be both professional and personal without being so intrusive. Speaking of which…
Marketing. I’m here, aren’t I? That means I’m a sure thing. I don’t need to hear you’re sales spiel EVERY.SINGLE.TIME.
Decor. Sure I like a nice looking place, but it just doesn’t matter.
*By which I mean not the pleasant Canadians, but the non-native English speaking people that visit Toronto and come to the U.S. for a day of cheaper shopping.